A colleague was telling me today how an employee walked up to him the other day, and said “HR isn’t doing enough to represent the employees”… Maybe this was once the case. When HR was supposed to “represent” the employees’ interest. Not any more.
I firmly believe that “representing” employees, being sensitive to their needs, counseling, coaching, rewarding etc. are all the job of the manager. If line managers “outsource” this role to HR, then that organization will never have a powerful employer brand, nor will it be able to hold onto or develop talent.
What then is the role of HR? Is that what I hear you asking?
Why don’t you tell me..
All that I will say is, anything that can be outsourced to a third party (payroll, leave management) are no longer the role of HR.
Leave your comments and I promise to collate the responses, as well as put up what I think is the contemporary JD for HR professionals. But first, I’d like to hear what you think! Leave a comment.